| https://twitter.com/OfficialFV | |
| Complaint Email | online@furniturevillage.co.uk |
| Complaint Phone Number | 0800 804 8879 |
| Online Complaint Form | – |
| Head Office | 258 Bath Road Slough Berkshire SL1 4DX |
Furniture Village was established in 1989 in the UK. Since then it has expanded enormously and now it has more than 50 physical locations across the UK. Besides physical stores, it also sells its products online via its website. Furniture Village is the largest privately-owned furniture retailer in the UK. It sells wide range of furniture and related products. The products of the furniture retailer include armchairs and sofas, outdoor living furniture, storage furniture, beds and mattresses, bed frames, living room and dining room furniture, cushions, rugs, accessories and much more.
Homebase is one of the most-loved furniture retailers because of its varied and inexpensive products. On some items, it offers 20 years warranty. On your first purchase on its website, you can avail 10% discount. Besides, the website has a dedicated sales section where you can shop products on huge discounts. Also, Furniture Village has a dedicated customer support team for the facilitation of its customers. And if you are facing any difficulty regarding any of its products or staff or simply want to show your dissatisfaction by registering a complaint against the retailer then you can readily do it through its website. You can connect with the retailer’s customer services team via any of the following methods.
- Via Live Chat
- Via Email
- Via Visiting the Store
- Via our complaints services
How to Lodge a Complaint to Furniture Village
You can complain via any of the above means but registering the complaint via live chat is the most convenient as it is an instant means of resolving your query. For lodging, a complaint via live chat, visit their website, and at the bottom of the homepage, you will find the ‘contact us’ tab. Click this tab and you will be redirected to another webpage, where you will find several contact options including live chat.
For initiating a live chat, click live chat tab and you will be instantly connected with the customer support team of the retailer. The live chat team is available from 10:00 AM – 08: 00 PM, seven days a week. Besides reaching them out via live chat, you can also file your complaint via any of the following methods.
Via Email
In case, you don’t want to register your complaint via live chat then you can send them an email also. You will find a link to their email address beneath the live chat on the contact page. For sending them an email, enter your name, email, postal address and your complaint details in the form. After entering the information, click send and your email will be sent. After submission of email containing complaint form, they will get back to you soon.
Via Visiting the Store
Furniture Village has more than 50 physical stores across the UK and therefore you can always find a nearby Furniture Village store. You can also register your complaint by physically visiting any of its stores and having a direct conversation with the store’s manager if you have any issues with the store.
Besides all these means, you can also connect with the brand via its social media accounts for keeping yourself updated regarding new products and promos. Links to all of its social media accounts are provided at the homepage of the website.
Over to You
Furniture Village has ensured multiple communication channels for their consumers’ satisfaction. Use any of them if you need to get in touch with the largest private furniture retailer of the UK.
Orderd a Dinning table in june ,and now we have less than a week before christmas,was told it
would be deliverd 16th june waited in all day and nothing.very disapointed in furniture village.
Have complained to Store, Distribution centre, Peter Harrison(CEO) in writing, Nothing, absolutely nothing back.
would not recommend to anyone.have tried phone -same message (after 10 mins) you ARE NUMBER 30 IN QUEUE. ITB DOES NOT MATTER WHO YOU PHONE SHOP, HEAD OFFICE OR DISTRIBUTION CENTRE. In fact centre do not ring back.
Hi I am not emailing to complain quite the opposite. I would just like to say what a lovely experience we had purchasing a suite from your St Andrews Quay Hull store. Gemma served us and was such a friendly lovely person she is a credit to your stores. She sorted all our requirements and we didn’t feel pressured. We are very satisfied with our overall service and would highly recommend.