First Bus Complaints

Complaint Phone Number44 1224 650100
Online Complaint Form
Head OfficeFirstGroup plc, 395 King Street, Aberdeen AB24 5RP, United Kingdom

Since the advent of engines and automobiles, the transportation sector grew exponentially. With time, not only automobiles underwent innovation but also whole of the transportation sector was revolutionized. Now, one can book any sort of transportation mean that is sea, air, or ground from the comfort of his home – thanks to the advent of transportation companies.

First Bus is one such UK-based transport company that operates bus services in the UK. In fact, the company has expanded to other countries like the USA, Canada, and Ireland so it is a multi-national transport company. It is headquartered in Aberdeen, Scotland, United Kingdom.  The company was established in 1995 and since then it grew enormously.

First Bus Complaints

In addition to its swift transportation services, you can also get in touch with the supportive and professional customer support team of the company through its website. If you have any query or want to file a complaint against any issue then you can readily do it. You can connect with the customer support team via any of the following means.

  • Via Phone
  • Via Post
  • Via Contact Form
  • Via Mobile App

How to Lodge a Complaint to First Bus

You can complain via any of the above means but filing the complaint via phone is easy as it is an instant means of lodging your complaint. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘contact us’ tab. Click this tab and you will be redirected to another webpage, where you will find their phone number i.e., 0345 646 0707.

Now, pick up your phone and dial the given number for registering your complaint with the customer support team of the brand. They are online from 09:00 AM – 05:00 PM, Monday to Friday. Besides reaching them out by phone, you can also register your complaint via any of the following methods.

Via Post

Still, you can write them a complaint letter. Their postal address is available on the contact page. For your convenience, their postal address is following.

Part of FirstGroup plc, 395 King Street

Aberdeen, AB24 5RP

Via Contact Form

In case, you don’t want to register your complaint via phone then you can contact them via contact form. You will find a contact form on the contact us page. Just fill in this form with relevant details like your name, email, phone number, and complaint message. Once you have entered your name, email, and your enquiry, submits the form. After submitting the form, one of the representatives of the customer team will contact back as soon as possible.

Via Mobile App

In case, you don’t want to register your complaint on the website then alternatively you can do it via their app. First Bus has an interactive app which you can download from both apple and Google play store. After downloading the app, login to it and locate the ‘contact’ functionality. Click the ‘contact’ functionality and now you are ready to register your complaint.

Besides these diverse communication means, you can also get help from FAQ section for clarifying your concepts about the company.

Over to You

So far, First Bus is a successful business entity as it strives to move its consumers swiftly and conveniently. Like every successful business, First Bus value its consumers and is therefore eager to listen out them via the multiple communication channels provided on its website. For more information please visit the following link

Submit Your Complaint

3 thoughts on “First Bus Complaints”

  1. Good afternoon I went from Caldicot to Cribbs Causeway today expecting to board the no. 19 bus to Bath ( as per your website ) . Upon arriving at Cribbs Causeway was told the 19 no longer stops here you have to get to Bristol Parkway !

    That wasn’t an option given the time frame so I had to spend almost an hour waiting for the bus back to Caldicot via Chepstow !

    Four hours in total wasted.

    I was informed the 19 hasn’t stopped at Cribbs Causeway since January … unbelievable how it’s still advertised on your website and it’s the end of April !

    A very disgruntled

    Linda Strickland

  2. Aberdeen First Bus
    About 10 people were standing at the Adelphi for a 23 bus around 115. One came along, stopped in the middle of Union street behind a 20 which was changing drivers. He moved a little bit to the 23 stop. The 23 drove past and carried on up Union street without picking up any passengers. We are all left there awaiting another bus. This is outrageous because he saw passengers waiting.


  3. Could I complain regarding 328 balmoral to Huddersfield bud 21-08 Friday 3-11-2023 leaving passengers at bus stop saying out of service disgusting customer care I was going to work leaving me stranded and vulnerable this service is becoming shocking especially when I buy a weekly ticket and been left to walk to work in the dark I would like a reply totally disgusted with first bus huddersfiel


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