Fensa Complaints

Complaint Emailinfo@fensa.org.uk
Complaint Phone Number020 7645 3700
Online Complaint Formhttps://www.fensa.org.uk/Complaints
Head Office40 Rushworth Street London SE1 0RB

Fensa is a governmental body of the UK which is responsible for implementing building regulations in every nook and cranny of the country. Of the whole building regulations, it is concerned with implementing replacement of windows and doors. The governmental body regularly monitors and inspects both large installer brands and small local doors and windows installation businesses.

Its strict and impartial inspections ensure that all of the regulations regarding doors and windows replacement are implemented. After stringent inspections, the body issues certificates, known as Fensa certificates. Any big installer brand or a small local installation business with a valid Fensa is authorized to install windows or doors.

Fensa Complaints

Fensa also has an interactive website besides its physical offices. The website is an effective means of maintaining two-way communication with both the customers and installers. If you have any query or want to file a complaint against any installer or want to report a breach of regulation then you can do it through its website. You can connect with the customer support team of the governmental body via any of the following means.

  • Via Twitter
  • Via Facebook
  • Via Post
  • Via FAQs/Help Center
  • Via our complaints services

How to Lodge a Complaint to Fensa

You can complain via any of the above means but filing the complaint via Twitter is super easy as it is an instant means of resolving your query. For lodging, a complaint via Twitter, visit their website, and at the bottom of the homepage, you will find a link to their official Twitter account.

Just click the link and you will be connected with a member of the customer support team and then you can lodge your complaint and the member will guide you through the resolution process of your complaint. Besides reaching them out by phone, you can also file your complaint via any of the following methods.

Via Facebook

If you have a Facebook account then you can also connect with the customer support team of Fensa via their official Facebook account. The link of Facebook account is available with the Twitter link on the homepage of the website.

Via Post

If you want to write a complaint letter then you can also write them. Their postal address is given at the homepage. For your convenience, the address is given below. After receiving your complaint letter, they will contact back within a week.

FENSA Ltd, 40 Rush worth Street
London, SE1 0RB

Via FAQs/Help Center

Though FAQs/help center is not meant for registering a complaint but you can clarify many of your general queries by using this facility. The website has a comprehensive FAQs section. By reading this FAQs section, almost all of your general queries will be resolved. Generally, it is recommended to read out this FAQs section before initiating any complaint process. This FAQs/help center is also having detailed guidelines for the installers and customers alike. The link to the FAQs is present at the bottom of the homepage.

To Wrap it Up

If you have any issue in installation of doors and windows then you can contact Fensa through the multiple communication channels provided on their website.

Submit Your Complaint

Leave a comment