Felix Cat Food (Purina) Complaints

Complaint Emailpetcareteam@purina.nestle.com
Complaint Phone Number0800 212 161
Online Complaint Form
Head Office1 City Place, Beehive Ring Road, Gatwick, England, RH6 0PA

Pets, Psychologists argue, relieve stress and add value to human life. Having a pet in this stressful age is one of the constructive and relaxing hobbies.  But keeping pets is also a responsibility that needs to be carried out with promptness. If you own a pet, then you must take care of your pet’s diet and accommodation. For pet owners, Purina or formerly known as Felix Catfood limited is a blessing for they offer a range of cat foods.

Felix Catfood limited was established in the UK before the Second World War. At that time, the company had only one factory that manufactured cat biscuits. In 1970, Felix Catfood limited was acquired by the Quaker Oats Company and in 1997, it was acquired by Nestle. After getting acquired, it was renamed Purina. Now, cat food is sold not only in England but in almost 17 other countries of the world. Purina not only sells cat biscuits but also offers a range of pet products like wet cat food, dry cat food, dog products, dog food, and milk.

Felix Cat Food (Purina) Complaints

Purina has both online stores and physical stores in the UK. Also, the pet food company has a helpful and supportive customer support team for the guidance of its customers. You can reach out to the team via its official website so, if you have any queries or want to file a complaint against any of the stores’ staff or any other related issue then you can do it through its website. You can connect with its customer support team via any of the following means.

  • Via Phone
  • Via Visiting its Store
  • Via FAQs
  • Via our complaints services

How to Lodge a Complaint to Purina

You can complain via any of the above means but filing the complaint via phone is easy as it is an instant means of lodging your complaint. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find their phone number i.e., 0800 212 161.

Now, pick up your phone and dial the given number for registering your complaint with the customer support team of the pet food company. Besides reaching out by phone, you can also register your complaint via any of the following methods.

Via Visiting Purina Store

Purina has stores across the UK. You can also register your complaint by physically visiting any of your nearest Purina stores and having a direct conversation with the store’s manager.

Via FAQs

Though FAQs are not meant for registering a complaint you can clarify many of your general queries by using this facility. The website has a comprehensive FAQs section. By reading this FAQs section, almost all of your general queries will be resolved. Generally, it is recommended to read out this FAQs section before initiating any complaint process.

Besides, you can also follow the official social media accounts of the pet food company. By following these accounts, you can keep yourself updated on the recent pet foods, trends, and new arrivals.

In Summary

Purina is one of the most-liked pets businesses in the UK and it has also ensured multiple communication channels for its customers for reaching out to the professional customer support team of the company.

Submit Your Complaint

2 thoughts on “Felix Cat Food (Purina) Complaints”

  1. Hello, why are the felix cat treats ( chesse) flavour, so hard to found !! No store or online stores are stocking them. WHY have you stop making them. My two cats are very upset. Please help. Regards linda

  2. My cat loved your meat loaf cat food but now you don’t do it and my cat is a fussy eater and it’s hard to get him to eat anything as he goes of it quickly please please bring it back


Leave a comment