FCA Complaints

Complaint Emailfirm.queries@fca.org.uk
Complaint Phone Number0800 111 6768
Online Complaint Formhttps://www.fca.org.uk/about/complain-about-regulators/form
Head Office12 Endeavour Square, London E20 1JN

FCA stands for Financial Conduct Authority and it is a financial regulatory body of the UK. Financial services are a critical aspect of any robust economy and keeping proper financial services institutions is need of the hour. The UK government has established FCA to regulate all finance-related activities of the UK’s financial industry. Though the body is commissioned by the UK’s government but it operates independent of the UK’s government. The operational expenses of the body are met by fees collected from members of the financial industry.

The FCA works alongside the Prudential Regulation Authority and the Financial Policy Committee to set regulatory requirements for the financial sector. The FCA is responsible for the conduct of around 58,000 businesses which employ 2.2 million people and contribute around £65.6 billion in annual tax revenue to the economy in the United Kingdom. The body carries out its regulation by authorization, supervision, enforcement, competition law, handbook and guidance, and principles of good regulation.

FCA Complaints

In addition to its regulatory services, the body also offers two-way communication channels via its website for both the financial entities and general public to reach out the regulatory body’ customer support team. You can get in touch with its supportive and professional customer support team if you are having any query or want to file a complaint. You can connect with the customer support team via any of the following means.

  • Via Phone
  • Via Live Chat
  • Via Contact Form
  • Via Post

How to Lodge a Complaint to FCA

You can complain via any of the above means but registering the complaint via phone is the most convenient as it is an instant means of resolving your query. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘contact us’ tab. Click this tab and you will be redirected to another webpage, where you will find their phone number i.e., 0300 500 8082. Pick up your phone and dial the given number for initiating the complaint process.

Once you are connected with a member of the customer support team then you can lodge your complaint and the member will guide you through the resolution process of your complaint. Besides reaching them out by phone, you can also file your complaint via any of the following methods.

Via Live Chat

You can also lodge your complaint via the Live Chat feature available on its site. On the contact page, the option of Live Chat is available. Just click this option and a new window will pop up. Provide the required information and click the ‘start chatting tab’ and soon you will be connected with a member of the customer support team.

Via Contact Form

Contact form is another way of registering your complaint with the authority. The option of contact form is also available on the contact page. Once you click the option, a contact form will pop up where you have to provide the necessary information. Then submit the form and you will get a response from the team within three working days.

Via Post

In case, you don’t want to submit your complaint by phone or Live Chat or contact form then you can alternatively write to them by post. You will find their postal address on the contact page. For your convenience, the postal address is as following.

FCA Head Office 12 Endeavour Square,

London, E20 1JN.

In Summary

FCA not only regulates the financial industry of the UK but it also strives to facilitate its consumers and Brits by providing them multiple communication channels to connect with the regulatory body. 

Submit Your Complaint

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