Our age is a powered age that is fueled by both renewable and non-renewable energy mix. Energy is not only the requirement of industry but our homes also need it as many of our home appliances require electric power. For addressing our energy needs, many energy companies have popped up in every country.
EON UK is one such energy company that operates across the UK. In fact, it is the largest supplier of renewable electricity in the UK. Besides renewable electricity, the company also provides gas to Brits. The company was established in 1989 and it is powering the British homes since then with its clean and environmental friendly energy. In addition to its clean energy, the company also offers amazing online services i.e., you can manage your account virtually by paying bills, tracking your energy profile, and sending them your meter readings each month, etc. Also, you can also get in touch with its supportive and professional customer support team if you are having any query or want to file a complaint. You can connect with the customer support team via any of the following means.
- Via Phone
- Via Post
- Via Online Dispute Resolution Platform
How to Lodge a Complaint to EON
You can complain via any of the above means but registering the complaint via phone is the most convenient as it is an instant means of resolving your query. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘complaints’ tab. Click this tab and you will be redirected to another webpage, where you will find their phone number i.e., 0345 052 0000. Pick up your phone and dial the given number for initiating the complaint process.
Once you are connected with a member of the customer support team then you can lodge your complaint and the member will guide you through the resolution process of your complaint. Besides reaching them out by phone, you can also file your complaint via any of the following methods.
In case, you don’t want to submit your complaint by phone then you can alternatively write to them by post. You will find their postal address beneath their phone number on the complaints page. For your convenience, the postal address is as following.
Customer Service Centre, E.ON
PO Box 7750, Nottingham NG1 6WR.
Via Online Dispute Resolution Platform
Still, you can register your complaint via its unique online dispute resolution mechanism. For availing this facility, you must have an online account. If you have one then visit its complaints page and you will find the ‘online dispute resolution platform’ button near bottom of the page. Click this tab and you will land on another webpage where you can lodge your complaint.
After registering your complaint at the platform, your issue will be resolved online by one of their competent advisor. Besides all these complaint registration and resolution means, you can also contact the Energy Ombudsman via this complaint page, if your complaint is not resolved within two months.
Energy is the basic requirement of our age. EON has not only fulfilled that need but also strives to facilitate its consumers by providing them multiple communication channels to connect with the company. For more information please visit the following link https://www.eonenergy.com/contact/complaints.html