The world has moved online. Life without a proper internet connection is almost unimaginable at this point. Losing connectivity can be a nightmare with the slew of video meetings and online activities that you may have planned for the day. If you do run into an issue with your connectivity then you are on the lookout for the fastest way to resolve it. Getting in touch with your service provider who can sort out the issue for you is your best bet when confronted with connectivity issues.
Internet service providers like EE have a dedicated complaints portal where the people using their mobile and internet services can lodge complaints if they are facing any issues.
There are various ways to reach the service provider listed on this portal.
Various Ways You Can Get in Touch with Your Service Providers
The complaints EE portal lists the various ways you can get in touch with them if you have prevailing connectivity issues with your internet or your phone. The portal has two options through which you can get in touch with the people at EE. one is the ‘Contact Us’ option and the other is the ‘Make a Complaint’ option.
Exploring the ‘Contact Us’ option
If you click on this option then you will first be shown options about the problem you are facing as in the reason behind wanting to get in touch with the service providers. If your problem is more complex and the list does not include it then some other way of sorting out can be used. If your problem is listed then you will have to answer further questions about your problem to sort out the issue.
How is ‘Make a Complaint’ option different?
This is a useful section of the complaints EE portal because when you click on this it shows you four other options that can get you in touch with service providers and help you sort out your issue. Here are four ways you can contact the service providers to get assistance with the trouble you are facing.
- The first option is the ‘Let’s Chat’ option. Using this, you can chat directly with customer service executives who can help you in sorting out any issues you might be facing.
- The ‘Give us a Call’ option allows you to talk directly with customer service executives who will provide answers to your queries and sort your issues for you.
- You can use the ‘Write to Us’ option to write in to the service providers directly stating your issue.
- There is an ‘Email Web Form’ option available in which you have to fill the form and state your problem.
The complaints EE portal provides you multiple options to get in touch with them and you have to pick the one you are most comfortable with.
Getting customer service when you have an issue can be hard. But the complaints EE portal allows you to voice your issues through various ways in which they can be heard by the service providers.