| https://twitter.com/edfcustomers | |
| Complaint Email | socialmedia@edfenergy.com |
| Complaint Phone Number | 0333 200 5100 |
| Online Complaint Form | – |
| Head Office | 90 Whitfield Street, London, England, W1T 4EZ |
Energy – whether renewable or non-renewable – has become a basic necessity as we are living in powered age. Energy is not only the requirement of industry but our homes also need it as many of our home appliances require electric power. For addressing our energy needs, many energy companies have popped up in every country.
EDF is one such energy company that operates across the UK. In fact, it is the largest generator and distributor of electricity in the UK. Besides electricity, the company also provides natural gas to both domestic and corporate sectors. The company was established in 2009 and it is powering the British homes since then with its energy. EDF operates coal-based power stations, wind farms, and a nuclear power plant in the UK. Though it is also offering fossil fuel-based electric power but it is striving to provide clean energy to the Brits from its wind farms and nuclear power plant. The company is incentivizing its consumers to shift to zero-carbon power solutions. At present, the company is managing 5.7 million customer accounts!
In addition to its energy solutions, the company also offers amazing online services i.e., you can manage your account virtually by paying bills, tracking your energy profile, and sending them your meter readings each month, etc on its website. Also, you can also get in touch with its supportive and professional customer support team if you are having any query or want to file a complaint. You can connect with the customer support team via any of the following means.
- Via Phone
- Via Online Chat
- Via Post
- Via Email
- Via Mobile App
How to Lodge a Complaint to EDF
You can complain via any of the above means but registering the complaint via phone is the most convenient as it is an instant means of resolving your query. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘help and support’ tab. Click this tab and you will be redirected to another webpage, where you will find a ‘complaint tab’. Click this tab and you will find several contact options including their phone number. Pick up your phone and dial the given number for initiating the complaint process.
Once you are connected with a member of the customer support team then you can lodge your complaint and the member will guide you through the resolution process of your complaint. Besides reaching them out by phone, you can also file your complaint via any of the following methods.
Via Online Chat
You can also get in touch with the retailer’s support team via the online chat facility. This facility is provided both on the complaints page. For initiating a live chat with a member of the customer care team, you have to click the live chat option present both on the complaints page. Once you click this option, a new window will pop up, just fill in the necessary details and you will be instantly connected with a rep of the team.
Via Post
In case, you don’t want to submit your complaint by online chat then you can alternatively write to them by post. You will find their postal address on the complaints page. For your convenience, the postal address is as following.
FREEPOST, EDF Energy, Plymouth
Via Email
Still, if you have any query then you may seek help from the customer care team by writing them a detailed complaint email. You can locate their email address on the complaints page. For your convenience, here is the email address ComplaintResolution@edfenergy.com.
Via Mobile App
EDF has also an interactive mobile app which you can download from both Apple and Google playstores. On this app, you can not only manage your energy account but can also register your complaint and can clarify your any issues as you can get instantly connected to a representative of the EDF support team.
Conclusion
Energy is the basic requirement of our age. EDF has not only fulfilled that need but also strives to facilitate its consumers by providing them multiple communication channels to connect with the company. For more information please visit this link