DVLA Complaints

The Driver and Vehicle Licensing Agency or DVLA is a government-run body in the United Kingdom. It is responsible for maintaining a precise database of the drivers in Great Britain. They also have the entire database of all the vehicles licensed in the UK.

DVLA Complaints Number

The DVLA agency handles issuing driving licenses, organizing the collection of vehicle excise duties or road taxes, and selling personalized registrations for the required people. It operates as the executive agency under the Department of Transport. 

Even though the agency is meticulous, there is always a possibility of error. Read ahead to know more about their complaint policy to address those times.

How To Make A Complaint To DVLA?

Methods Details
Phone +44 300 790 6802
Independent Complaints Assessor https://www.gov.uk/government/collections/independent-complaints-assessors-for-the-department-for-transport
PHSO https://www.ombudsman.org.uk/
Headquarters Location Complaints Team, DVLA, Swansea, SA6 7JL 

1. Contact The Department:

The ideal way to resolve your issue is to contact the department you are dealing with and ensure to give the following details:

  • Your full name and present address.
  • Your date of birth.
  • Your driver’s number for any complaint about your driving license.
  • Your vehicle registration number, including the make and model of your vehicle for any complaints regarding vehicle licensing registration or enforcement.
  • Any reference number for follow-up on the registered complaints.

2. Make An Official Complaint:

If you are still dissatisfied with the outcome after contacting the concerned department, you can make a formal complaint. Write to the DVLA complaints team and tell them your concerns.

If you have not contacted the department, the customer care agent will contact the relevant department regarding your complaint. You can write to their official address: Complaints Team, DVLA, Swansea, SA6 7JL. 

The DVLA customer agent will send an acknowledgement receipt once they get the letter within ten business days. Sometimes, the response may take a longer time due to external circumstances. 

3. Independent Review: 

If you think the complaint is not resolved to your satisfaction, you could ask the DVLA to refer to the Independent Complaints Assessor (ICA). The association will review the case, how DVLA tried to resolve it, and how it can be improved. 

They will access the complaint and the evidence gathered to investigate further. If they feel the verdict given is correct, they will inform the same. 

4. Parliamentary And Health Service Ombudsman

If you still aren’t happy with the ICA solution, you can always request the Member of Parliament to bring up the complaint to the Parliamentary and Health Service Ombudsman (PHSO). 

PHSO will then take up the case, check for validation or if it’s worth their time, and then do further investigation. It will take somewhere around 15 working days to investigate and develop the best solution. It is essential to understand that PHSO’s verdict is final. 

What Will DVLA Do When You Complaint?

DVLA keeps its customers at its heart and is very committed to providing high-quality service to all its customers. They value your feedback and are very sincere in taking care of your concerns and complaints as soon as possible. 

DVLA aims to investigate all your complaints and put everything in the proper sequence to ease the process. They try to rectify the issue where there is a flaw. The DLVA also tries to understand where they went wrong and how they can improve the structure.

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