| https://twitter.com/DunelmUK | |
| Complaint Email | dunelmdirect@dunelm.com |
| Complaint Phone Number | 0345 165 6565 |
| Online Complaint Form | – |
| Head Office | Watermead Business Park, Rayns Way, Leicester LE7 1AD |
The volume of online business that is e-commerce is rapidly expanding with each passing day and now most of the online businesses strive to stand out its competitors by offering more value and convenience to their customers. For online enterprises, it is becoming increasingly difficult to woo more customers. But there are exceptions and Dunelm is one of such exceptional business entities that has successfully attracted UK customers through its quality products and vibrant customer support.
Dunelm was founded in 1979 and now it has become one of the largest home décor and furnishing retailers in the UK. Dunelm opened its first store in 1991 and now its stores have exceeded from 170 across the UK. Dunelm offers a range of products like furniture, bedding, lighting, kitchen goods, home décor, storage furniture, bedding, blinds, rugs, curtains, bath, baby products, gardening tools, and much more. The retailer has a secure and aesthetic website where you can shop online from the comfort of your couch.
Also, the home furnishings retailer has a helpful and supportive customer support team for the guidance of its customers. You can reach out to the team via its official website so, if you have any query or want to file a complaint against the retailer’s staff or any other related issue then you can do it through its website. You can connect with its customer support team via any of the following means.
- Via Contact Form
- Via Post
- Via Visiting its Store
- Via our complaints services
How to Lodge a Complaint to Dunelm
You can complain via any of the above means but filing the complaint via contact form is easy as it is an instant means of lodging your complaint. For lodging a complaint via contact, visit their website, and at the bottom of the homepage, you will find the ‘contact us’ tab. Click this tab and you will be redirected to another webpage where you can find the form. Now, fill in the form with relevant details and submit the form. Soon one of the customer support team member will get back to you.
Besides reaching them out via contact form, you can also register your complaint via any of the following methods.
Via Post
For lodging, a complaint via post, visit their website, and on the contact page, you will find their postal address. For your convenience, here is the postal address.
Dunelm Direct, Green Street, Radcliffe,
Manchester, M26 3ED
Once they receive your complaint letter, they will contact you soon.
Via Visiting their Store
Finally, you can visit any of your nearby Dunelm store for registering your compliant. You can also register your complaint by physically visiting any of its stores and having a direct conversation with the store’s manager. At present, there are more than 170 Dunelm Stores across the UK.
Besides all these means, you can also connect with the home furnishings retailer via its social media accounts for keeping yourself updated regarding new products and promos. Links to all of its social media accounts are provided on the homepage page of the website.
Wrapping it Up
Dunelm is one of the popular largest home furnishings retailers in the UK and it has ensured multiple communication channels for its consumers for reaching out the competent customer support team of the retailer.
Again, went to your Swindon store on Sunday and needed to use your facilities. I use the word ‘facility’ loosely. There are two ladies cubicles and one disabled cubicle. The only toilet paper was soiled and strewn across the floor. Not one toilet roll to be found only empty rolls thrown around. Also, there was no soap in the dispensers. I went into the disabled toilet and there was water all across the floor and still no toilet paper or soap. The wash basins were also very dirty. I then approached a member of staff to raise my concerns and was informed due to cut backs, you do not employ cleaners over the weekend. How do you justify this when it is the busiest time of the week? Also, how many germs are lurking on the toilet seats after two days of neglect? It also raises concerns of health and safety as the facilities are next to the cafe. Not very hygienic when using them and then buying food and drink and the smell leaking into the shop. Not impressed and not customer friendly.
I was overcharged £10 at your Bangor store yesterday and was not given a till receipt. I was sent it by email and noticed the overcharge. Had I been given a receipt I would have noticed immediately. I have tried ringing your store numerous times and your website is utterly useless to make a complaint.
I am angry and frustrated with the time it is taking for me to raise this complaint and the fact that I was not given my receipt at the till. I live 60 miles away so cant just pop in.
Refund me now