| https://twitter.com/DPDgroup_news | |
| Complaint Email | makeitright@dpd.co.uk |
| Complaint Phone Number | 0121 275 0500 |
| Online Complaint Form | – |
| Head Office | DPDgroup UK Ltd Roebuck Lane Smethwick B66 1BY |
Dpd is one of the biggest European parcel companies and is currently owned by France’s La Poste. Dpd is the most popular and loved parcel company in Europe. They provide quick, convenient, and affordable services. Dpd is reliable and people from different European countries choose Dpd over any other parcel group. There are over 15000 people who work for the company and deliver parcels from one place to another. The company also owns almost 84 vehicles that assist the employees to transport parcels from one region to another. The company was established in 1970 and has come a long way since then.
La Poste has worked hard to bring Dpd to its current status and has invested quite a lot in the development of the infrastructure of the company. Dpd has quite a reputation for being a creative and innovative company. There is also a real-time map on their website that shows where your parcel is at that exact moment. The parcel service provided by the company allows you to track your parcel and obtain an estimated time of arrival. Dpd has successfully transported delicate as well as bulky parcels.
How to Contact Dpd?
Some ways to contact Dpd in case you have a dpd complaints against them are as follows:
App Chat
Dpd has come up with an app that allows you to contact the customer service officials. This is the fastest and easiest way to contact Dpd. All you have to do is install the app on your phone, computer, or laptop. You can chat with customer service executives on the app and they will give you solutions as fast as possible. This process usually yields an instant reply and you will not have to wait for a solution.
Call Details
You can also call them if you have any issues regarding their delivery system. Their contact number is 0121 275 0500. You can call them from Monday through Friday between 7 am and 8 pm, on Saturday between 8 am and 6:30 pm and on Sunday between 8 am and 4 pm. You will receive a reply from them within 5 to 10 minutes.
Email Details
You can also find an option on their website called “Email Us”. Though it does not provide any specific email ID, you will receive a form once you click on the option. You have to fill in your details on the form and write down what your issue is. You will receive a reply from Dpd within 24 hours.
Chat on Website
The company also has a chat option on your website. Here you can chat with a customer service official. You will get a response instantly through this process.
Conclusion
Dpd provides one of the best services in Europe. There is rarely any complaint against the company. However, if you do face any issues, you can contact them using the above-mentioned methods. Their customer service group is very helpful, and professional.
hello on tuesday i buy a table and six chairs. today only came the chairs but there is no table.on the order it sade that therethere was 2 but we got 1.
hello on tuesday i buy a table and six chairs. today only came the chairs but there is no table.on the order it sade that therethere was 2 but we got 1. where is my table?
Dpd provides one of the best services in Europe. There is rarely any complaint against the company. However, if you do face any issues, you can contact them using the above-mentioned methods. Their customer service group is very helpful, and professional.
I do not belive this statement.
Disgusting service. My 2 parcels never arrived, I had a text to say they were coming tomorrow, then a further text the next morning to say they had technical issues and would not be delivering, this was all repeated again the following day. Then they decided to return the parcel to the sender without attempting to deliver it. Still haven’t got my parcels, this company needs investigating!!!!!
Lost items refused to refund me, would not recommand.
Rubbish service, lost items and will not refund
Ordered child’s only Christmas presents on 16th December still not left their depo in Birmingham!! 7 days in the same depo , trying to talk to someone is nigh on impossible. I can’t afford anymore presents so 12yr old got nothing for Christmas this is an absolute outrage