In this information age, everything is delivered and received fast — be it financial transactions, information travel, or parcel movement. Parcel and logistics companies like DHL have made it very convenient to send and receive both letters and parcels in any part of the globe.
In 1969 DHL was founded by Adrian Dalsey, Larry Hillblom and Robert Lynn and now it is world’s leading logistics company that operates in almost 220 countries and regions of the world. On average, DHL moves more than 15 million parcels annually. DHL has revolutionized the logistics industry and it has more than 380,000 employees that work day and night to help move these enormous parcels, letters, and other merchandise across national borders.
Like other countries of the world, DHL also operates in the UK and it has enabled Brits to send and receive letters, parcels, and other goods across UK and other international destinations.
Besides its global logistics services, the company also strives to maintain a two-way communication with its consumers via its website. If you have any query or want to file a complaint against the company’s staff or any service then you can also do it through its website. You can connect with the customer support team via any of the following means.
- Via Phone
- Via Live Chat
- Via Email
- Via Social Media Platforms
How to Lodge a Complaint to DHL
You can complain via any of the above means but filing the complaint via phone is super easy as it is an instant means of resolving your query. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘customer service’ tab. Click this tab and you will be redirected to another webpage, where you will find their phone number i.e., 02476 937 770. Pick up your phone and dial the given number for initiating the complaint process. You can call them from 07:00 AM – 08:00 PM Monday – Friday and 08:00 AM – 06:00 PM Saturdays. On Sundays and other closed holidays, this communication channel is not available.
Once you are connected with a member of the customer support team then you can lodge your complaint and the member will guide you through the resolution process of your complaint. Besides reaching them out by phone, you can also file your complaint via any of the following methods.
Via Live Chat
In case, you don’t want to call or the lines are closed then you can alternatively chat with them online. You will find ‘help center’ functionality at the middle of the customer services page. Once you click this tab then a new webpage will open where you can easily locate Live Chat tab. Click this tab and you will be instantly connected with a customer service representative of the company.
Still, if you want to write about your complaint or query then you can fill in the contact form provided on the customer services page of the website. After filling out the form, you have to send it through the provided email address. Once they receive your complaint, a rep of the customer support team will contact you for addressing your complaint.
Via Social Media Platforms
DHL also has presence on social media platforms like Twitter and Facebook. You can reach their customer care team via these platforms also. Their official account addresses are provided on their website. The customer service team representative will respond to your query within four hours in their working hours.
Over to You
Like its global outreach, DHL has also provided multiple communication channels to its customers via its website for reaching out the professional and competent customer service team of the leading logistics company.