We all like delicious foods and what if we can get all of our favorite food dishes on our doorsteps? Yes, online food delivery companies like Deliveroo has made it possible to order food online and get it delivered at our doorsteps. Deliveroo was established in 2013 and now it operates in multiple countries. It has business operations in over two hundred locations across the United Kingdom, the Netherlands, France, Belgium, Ireland, Spain, Italy, Australia, Singapore, Hong Kong, the United Arab Emirates and Kuwait. Deliveroo is headquartered in London, UK.
Besides delivering foods from some of the biggest chain restaurants across the UK, Deliveroo has also introduced the concept of ghost-kitchens. With ghost-kitchens, you can order any of your favorite food item and they will cook for you and then deliver it to your home. For Brits, Deliveroo offers Deliveroo Plus subscription service. With this subscription service, all British customers can get unlimited free UK delivery. In addition to its amazing delivery services, you can also get in touch with the supportive and professional customer support team of the company through its website. If you have any query or want to file a complaint then you can readily do it via any of the following means.
- Via Website or App
- Via Email
How to Lodge a Complaint to Deliveroo
You can complain via any of the above means but filing the complaint via its website or app is easy and effective. For lodging, a complaint via the website, visit their website, and create your account. If you are already a user, then simply login to your account and use order help functionality to lodge your complaint.
Similarly, for lodging your complaint via its app, login to it and use the order help tab present in the menu for initiating your complaint process. In addition to website and app, you can also send a complaint email to the customer services team of Deliveroo.
If you want to connect them via email then you can also send them the email detailing your complaint. The email address is present on the contact page of the website. The provided email address is ‘[email protected]’. Once you send them the email, one of the representatives of the support team will contact you and will help resolve your complaint.
In addition to these two contact options, you can also call them. The phone number is provided on the website. However, Deliveroo does receive neither online orders nor complaints by phone. The phone option is only for general correspondence and for resolution of the most common enquiries.
Wrapping it Up
Deliveroo is one of the largest online food delivery companies in the UK that has partnered with a large number of restaurants across the UK. The company has also expanded to other regions and countries of the world. And like every growing business, Deliveroo value its consumers and is therefore eager to listen out their consumers via the multiple communication channels provided via its website and mobile app.