CQC is short form of ‘Care Quality Commission’. CQC is the independent of health and adult social care in England. The commission makes sure that health and social care services provide people with safe, effective, compassionate, and high-quality care. The commission ensures the quality and safety of care in hospitals, dentists, ambulances, and care homes, and the care given in people’s own homes. Following is the role and task of the commission.
- Registering care providers.
- Monitoring, inspecting and rating services.
- Taking action to protect people who use services.
- Speaking with independent voice and publishing views on major quality issues in health and social care.
For achieving its role and task, the commission; protects the rights of vulnerable people, including those restricted under the Mental Health Act, listen to and act on people’s experiences, involves the public and people who receive care, and work with other organizations and public groups.
The commission also maintains a website in addition to physical offices and if you are having any issue or complaint regarding its role and task or about a service provider, or about the use of mental health act, then you can file a complaint via its website.
How to Lodge a Complaint to CQC
You can complain via any of the above mentioned fields by visiting its website. For lodging a complaint, visit their website and at the top of the homepage, you will find the ‘contact’ tab. Click this tab and you will be redirected to another webpage, where you will see the following three options.
- Complaints about a service or provider
- Complaints about the use of the Mental Health Act
- Complaints about CQC
Now, you have to click your relevant field for registering your complaint.
Complaints about a service or provider
If you want to file a complaint a service or provider, then you have to complain directly to that service provider as all service providers by law require to have a comprehensive complaints mechanism. In case, if your service provider does not have any complaint procedure or has failed to address your complaint then you can complain about the service provider on this webpage.
For initiating your complaint process, click on the ‘complaints about a service or provider’ on the contact page and you will land on another webpage. Here you have to choose your relevant category of service provider and then can lodge your complaint with NHS.
Complaints about the use of the Mental Health Act
If you are unhappy with the use of powers or how duties have been carried out under the Mental Health Act, then you can complain directly to CQC. However, it is recommended to approach your respective service provider first. If they are unable to resolve your issue then you can speak with the mental health team of the CQC.
For registering a complaint against the use of the Mental Health Act, then you have to click the ‘complaints about the use of the Mental Health Act’ on the contact page and you will instantly land on a new webpage where you will find contact number of the mental health team i.e., 03000 616161. Dial the phone number and then press 1 to speak to the mental health team.
Complaints about CQC
Finally, if you want to register a complaint about the commission then click on the ‘complaints about CQC’ on the contact page and you will be redirected to a new webpage. Here you will find their contact number i.e., 03000 616161. Dial the provided number to speak to the complaints team.
You can also send them a complaint email on this email address ‘[email protected]’.
Providing quality health and care services are among the first-tier priorities of every responsible government and CQC is helping the British government to fulfill its responsibility by ensuring a strict watch on health and care service providers. For more information please visit this link