Co-op or the Co-operative Group is one of the largest family retail businesses groups that has quickly expanded to the length and breadth of the United Kingdom. This group offers products like groceries and food products, e-pharmacy, and services like insurance services, legal services, and funeral care.
Co-op is in fact the largest consumer cooperative in the UK and is owned by more than 4 million members. The online business has emerged as an ethical retailer, allowing women the same democratic rights within the society as men since its founding, and was the first major UK retailer to champion Fair-trade.
Besides its amazing products and ethical trading, the brand also maintains a cool website. Through its website, the brand has been resolving every issue of its consumers. If you are facing any difficulty or want to file a complaint against any of the brand’s associate business entities or staff, then you have to simply visit its website. You can connect with the customer support team via any of the following methods.
Ø Via Phone
Ø Via Online Form
Ø Via Social Media Platform
Ø Via Post
How to Lodge a Complaint to Co-op
If you want to register a complaint at Co-op then the best way to do it is via its phone number. For lodging a complaint via phone, you have to visit its website. Once you visit its website, you will see a ‘contact us’ tab at the bottom of its homepage. Click this help tab and you will be redirected to another webpage where you will find their phone number i.e., 0800 0686 727.
Now just pick up your phone and dial the given number and soon you will be connected with a rep of the customer support team. They receive calls from Lines 09:00 am to 06:00 pm Monday to Friday, and 09:00 am to 05:00 pm on Saturdays. While on Sundays and a closed holiday, this channel of communication is closed.
Via Online Form
The online form option is available at the contact page. Upon clicking the link of this form, you will land on another webpage where you have to fill a detailed form. You will be required to enter your personal details like name, email, phone number, address, complaint details. Besides, you can also attach your supporting material like evidences, if any. Once you fill the form, just send it and they will soon contact you after receiving your form.
Via Social Media Platforms
Co-op has also official Twitter and Facebook accounts. You can reach out to their support team via these social media accounts. The links to their official accounts are provided at their contact page.
Finally, if you want to write a complaint letter then you can also write them. Their postal address is given at the bottom of contact page. For your convenience, the address is given below.
Co-op Food, Customer Careline
Freepost MR 9473, Manchester, M4 8BA.
To Wrap it Up
Co-op is the largest consumer cooperative of the UK. The vast membership and business operations of the cooperative also make it susceptible to many queries. But the good news is that you can easily resolve your query or complaint via its website through multiple communication channels.