Carphone Warehouse Complaints

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Complaint Email
Complaint Phone Number0370 111 6565
Online Complaint Form
Head OfficeTulketh Mill, Balcarres Rd, Ashton-on-Ribble, Preston PR2 2DY

We are living in the information age and swift communication is at heart of success and convenience in this age. We need swift and reliable communication tools for excelling in this age. Carphone warehouse is one such communication tool providing company.

The company was established in 1989 and since then the company has expanded enormously. It has over 1100 stores across the UK and Ireland and is the number one independent mobile online retailer in the UK. The company compares the widest range of handsets and network tariffs to help their customers find a personalized deal. Any of the customers can use its two amazing features — Pin Point in store, and Help me choose online – for grabbing the best deal for him/her. Besides, you can buy a range of other accessories from the company.

Carphone Warehouse Complaints

The company has also a strong online presence as it has an aesthetic official website and several social media accounts. Any of its customers can visit the site for getting in touch with the professional customer support team of the company. If you have any query or want to file a complaint then you can readily do it via any of the following means.

  • Via Phone
  • Via Online Chat
  • Via Email
  • Via Post
  • Via Visiting the Store

How to Lodge a Complaint to Carphone Warehouse

You can complain via any of the above means but registering the complaint via phone is the most convenient as it is an instant means of resolving your query. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘contact us’ tab. Click this tab and you will be redirected to another webpage, where you will find their phone number. Pick up your phone and dial the provided number for initiating the complaint process.

Once you are connected with a member of the customer support team then you can register your complaint or can resolve your query. Besides reaching them out by phone, you can also file your complaint via any of the following methods.

Via Online Chat

In case, you don’t want to register your complaint via phone then you can connect them via Online Chat. You will find the Online Chat facility on the contact page of the website. Once you click the Online chat option then a new window will open up where you have to enter your name, email, and other details. After entering the information, you are ready to connect with the professional team of the company.

Via Email

In case, you don’t want to indulge in online chat or the facility is not available then you can alternatively email them your complaint. You can locate their email address on the contact page. Once they get your email, then the customer support team will instantly connect with you for resolving your complaint.

Via Post

For lodging, a complaint via post, visit their website, and on the contact page, you will find their postal address. For your convenience, here is the postal address.

The Carphone Warehouse, PO Box 689

Via Visiting the Store

In addition to these contact options, you can also visit any of your nearest Carphone Warehouse stores for registering your complaint. Just visit your nearest store and talk to the store’s manager. The manger will try to resolve your query on the spot.


Key Takeaway

Carphone Warehouse is one of the largest companies in the UK that is still expanding. And like every growing business, Carphone Warehouse value its consumers and is therefore eager to listen out their customers via the multiple communication channels provided via its website. For more information please visit the following link 

Submit Your Complaint

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