Explore the possibilities and procedures for getting a refund on your Uber Eats order when something goes wrong.
Can you get a refund if Uber Eats messes up your order?
We’ll review and determine next steps. We won’t be able to replace the order, but you may be eligible for a refund. Please contact us within 48 hours to get the best-possible support experience. After this time-frame, we may be unable to provide a refund or other resolution.
Does Uber Eats investigate refunds?
We escalate cases to a trained team for investigation and review before making refund decisions for requests that are: Not filed in a reasonable time frame.
What happens if Uber Eats wrong order?
Reach out to the delivery person directly to coordinate a return to the store. To do so: Go to the “Order history” section of Uber Eats Orders (the clock icon in the lower-left).