Cafcass Complaints

Twitterhttps://twitter.com/MyCafcass
Complaint Email[email protected]
Complaint Phone Number0300 456 4000
Online Complaint Formhttps://www.cafcass.gov.uk/contact-us/feedback-complaints-adults/
Head OfficeCafcass National Office, 3rd Floor, 21 Bloomsbury Street, London, WC1B 3HF

Cafcass is the short form for ‘The Children and Family Court Advisory and Support Service’ and it is a UK’s public body that concerns itself with the welfare of children and families that are involved in family courts. The public body was established in 2001 with the aim of protecting the rights of vulnerable children and families that are involved in public and private family law proceedings. The body was erected under the provisions of the Criminal Justice and Court Services Act 2000 and is directly accountable to the UK’s Parliament through the Ministry of Justice. Cafcass is independent of courts, education, social services, and other authorities.

Cafcass Complaints

In addition to its offices, Cafcass has also an impressive website and is having a supportive team of advisors. If you want to either clarify any of the issues or want to register a complaint then you can reach out to the team via its website or can visit their office physically. You can reach out to the team via any of the following means.

  • Via Phone
  • Via Contact Form
  • Via Post
  • Via Visiting the Office
  • Via our complaints services

How to Lodge a Complaint to Cafcass

You can complain via any of the above means but filing the complaint via phone is easy and effective. For lodging, a complaint via phone, visit their website and click the ‘contact us’ tab present at the bottom of the homepage. After clicking, you will be redirected to another webpage where you will find their phone number.

For registering a complaint via phone, dial the given phone number. In addition to phone, you can also connect to the customer services team via any of the following methods.

Via Contact Form

In case, you don’t want to submit your complaint by phone then you can alternatively lodge your complaint via the Contact Form available on their website. You will find the contact form on the contact page. For initiating a complaint process via the contact form, fill in the form with relevant details and then submit it. And soon they will contact you via your given contact information.

Via Post

In addition to these contact options, you can also write them a complaint letter. Once they receive your letter, they will get back to you as soon as possible. Their postal address is available on their contact page. For your convenience, the postal address is the following.

Cafcass PO Box 5076, Slough, SL1 0RX

Via Visiting the Office

The public body has also physical offices in the country and therefore you can always visit the office. You can also register your complaint by physically visiting any of its offices and having a direct conversation with the office’s staff.

Besides these diverse communication means, Cafcass has also an online presence on social media platforms like Facebook and Twitter. Links to their official Facebook and Twitter accounts are provided on their website. If you connect with the customer team via Facebook or Twitter then they will respond to you as soon as possible.

To Wrap it Up

You can report the violation of children’s right to Cafcass directly as they have several communication means for the British citizens on the website and besides, you can also visit their office.


Submit Your Complaint

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