|Complaint Email||[email protected]|
|Complaint Phone Number||0300 30 30 635|
|Online Complaint Form||https://bulb.co.uk/complaints/|
|Head Office||155 Bishopsgate, London EC2M 3TQ|
Our age is a powered age that is fueled by both renewable and non-renewable energy mix. Energy is not only the requirement of industry but our homes also need it as many of our home appliances require electric power. For addressing our energy needs, many energy companies have popped up in every country.
Bulb is one such multinational energy company that operates across the UK. Besides UK, it also operates in the US, France, and Spain. It is one of the over 70 smaller energy companies in the UK. The company supplies only clean energy and carbon-zero gas to millions of homes across the UK. In addition to domestic sector, Bulb also provides its renewable and sustainable energy to the business sector. At present, it has nearly 1.5 million active consumers (both domestic and businesses) and has a 5% of market share in the UK. In addition to its energy products, Bulb has enabled its Brit consumers to manage their accounts virtually by paying bills, tracking their energy profile, and sending them their meter readings each month, etc via its interactive website.
In addition to its energy products and related services, any of their consumers can also get in touch with the supportive and professional customer support team if they are having any query or want to file a complaint. Any of the company’s consumers irrespective of their physical location can connect with the customer support team via any of the following means.
- Via Phone
- Via Online Chat
- Via Email
- Via Visiting the Office
- Via our services
How to Lodge a Complaint to Bulb
You can complain via any of the above means but registering the complaint via phone is the most convenient as it is an instant means of resolving your query. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘help’ tab. Click this tab and you will be redirected to another webpage, where you will find contact us tab. Click this tab and you will land on another page where you will find their phone number i.e., 0300 30 30 635. Pick up your phone and dial the given number for initiating the complaint process.
Once you are connected with a member of the customer support team then you can lodge your complaint and the member will guide you through the resolution process of your complaint. The lines are open from Monday to Friday (09:00 am to 05:00 pm) while the same are closed on weekends and other closed holidays. Besides reaching them out by phone, you can also file your complaint via any of the following methods.
Via Online Chat
In case, you don’t want to register your complaint via phone then you can connect them via Online Chat. You will find the Online Chat facility on the contact page of the website. Once you click the live chat option then a new window will open up where you have to enter your name, email, and other details. After entering the information, you are ready to connect with the professional team of the energy company. The online chat facility is available from Monday to Friday (09:00 am to 05:30 pm) while the same is unavailable on weekends and other closed holidays.
In case, you don’t want to indulge in telephonic conversation and online chat or the lines are closed then you can alternatively email them your complaint. You can locate their email address on the complaints page. Once they get your email, then the customer support team will instantly connect with you for resolving your complaint.
Via Visiting the Office
Bulb has many regional offices/Help centers across the UK and therefore you can always find a nearby Bulb office. You can also register your complaint by physically visiting any of its regional offices and having a direct conversation with the office staff.
Energy is the basic requirement of our age. Bulb has not only fulfilled that need but also strives to facilitate its consumers by providing them multiple communication channels to connect with the company.