Founded in the year 1997 in the United Kingdom, with its headquarters in Windsor, British Gas can easily be called an energy supplying company. What it basically does is act as a home service provider for petroleum and gas. The company provides gas, electricity, boiler covers as well as boilers to people who live in and around the United Kingdom. One look at the website and you can see that this is a company that cares about its consumers pretty much like a parent. They have different sections which are again sorted into subsections for easier navigation. The website builders kept in mind the different sort of people who might stumble upon it, and hence they have followed a very basic mantra- keep it simple, stupid!
Now, coming back to accessibility, the entire labor force is generated by people like us. Most of the work is done by human beings, and that inherently leaves quite some room for error. Thus, if you are frantically searching for British Gas complaints on Google, then we have something for you. Once you are done reading this article, we swear on Benedict Cumber batch that you would thank us. So without further ado, let’s dive in and check out how you can launch your British Gas complaints without breaking your head.
Launching a Complaint from the in-Website Complaint Page:
British Gas has an in-website complaint form, and they have the response time for it just because of an ongoing pandemic. All you need to do is go to their website at britishgas.co.uk and check out the complaint page. There you get to choose if your complaint pertains to the residential services, or their business services. From there, you click on the necessary hyperlinks and make a complaint. The best feature of the complaints page is the fact that all the possible fields of complaints are enlisted and grouped. Features like energy, home services, installations, and electric vehicle charging points.
Launching a Complaint through Letters or Emails:
For all your general queries, you can reach out to British Gas by post, or by email. Their postal address is British Gas, PO Box 227, Rotherham, S98, 1PD. Or you could reach out to their team which manages all the complaints. The address to which is British Gas, Complaints Management Team, PO Box 226, Rotherham, S98, 1PB. In case you are not interested in mailing them, you could send an email via [email protected]. This would escalate your complaint directly to the Service Director.
Launching a Complaint through Their Social Media Page:
British Gas has a rather active social media page. They are on Twitter by the name of @BritishGasHelp and since then, their service strategy has helped in improving the relationship the company has with its customers. Since the entire world is on social media right now, it is reported that most of the residential complaints come in through their social media pages, over letters or emails.