The coronavirus pandemic has completely changed air travel for the near future. With many new rules and regulations, there is bound to be lots of questions and confusion regarding air travel. So, airlines have had to ramp up their customer service channels and British Airways too is not far behind.
Complaints about British Airways can be lodged through various portals depending on what type of difficulty you are having. You can also contact British Airways directly if there are any issues you would like to talk about or need more information about. Here is how you can get in touch with them.
If you would like to relay your complaints about British Airways to a customer service executive directly then you can call on 03444930787 on weekdays between 9 am to 5 pm. You can make queries about refunds, cancellations and more through this number. With a lot of changes in the rules and regulations for air travel, a lot of queries are bound to arise. This might make it difficult for people to reach the customer service executives to register their complaints about British Airways. So, customers can try these other ways.
You can also write in your complaints about British Airways at this address:
Customer Relations (S506)
PO Box 1126
While both these methods are viable ways to get in touch with the customer service executives at British Airways, connecting with them online is faster, cheaper and easier. To make things easier for their customers, British Airways has started different portals for different issues faced by customers.
Via Online Portals
British Airways understands how much of a hassle it can be for customers to get their queries heard. To make things easier for their customers and for themselves, British Airways has different portals on their website for the huge range of problems that a customer might have before, after or during the course of travelling by air. Enquiries about changes to an existing flight, an existing holiday, hotel or car hire booking, help with special meals, name corrections, seating and baggage enquiries, flight status, refunds, flight bookings all have separate portals and customers can log in to them and get their issues resolved or queries answered. This is less time-consuming as the customer does not have to stay on hold and wait for the customer service executive to be free and take their call. Most customers have started using these portals to lodge their complaints about British Airways.
The coronavirus pandemic has made everything, including air travel, slightly more difficult. So, the number of queries and issues that the customers are facing have gone up. So, customer service has had to amped up and British Airways has risen to the occasion. They have kept multiple channels of communication with their customers open and available to be used according to the customer’s convenience. The various portals that they have started have been a hit with customers looking to seek assistance.