|Complaint Email||[email protected]|
|Complaint Phone Number||0333 014 3098|
|Online Complaint Form||https://www.diy.com/customer-support/complaints|
|Head Office||Chestnut Ave, Chandler’s Ford, Eastleigh SO53 3LE|
B&Q Limited or simply B&Q (Block & Quayle) is a UK-based DIY and home improvement retail company. The company was established in 1969 and now it has over 300 retail outlets across the UK. Though the company also opened its stores in China but it was unsuccessful. Besides physical stores, anyone can also shop from its website and get the goods at their doorstep.
This one of the thriving DIY and home improvement brands in the UK that sells a range of products. Products of the brand include gardening equipments, compost, seeds, flooring, tiling, paints, garden storage, garden furniture, fencing, and much more. It has over 40,000 products in its product catalog!
Besides its varied and quality products, B & Q also has a wonderful customer support team for facilitation of its consumers. And you can get in touch with the supportive and professional customer support team of the retail company through its website. If you have any query or want to file a complaint against the company then you can readily do it. You can connect with the customer support team via any of the following means.
- Via Phone
- Via Live Chat
- Via Online Form
- Via our complaints services
How to Lodge a Complaint to B & Q
You can complain via any of the above means but filing the complaint via phone is easy as it is an instant means of lodging your complaint. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘customer support’ tab. Click this tab and you will be redirected to another webpage where you will find the ‘contact us’ tab. Click this contact us tab and you will land on the contact page where you will find their phone number i.e., 0333 014 3098.
Now, pick up your phone and dial the given number for registering your complaint with the customer support team of the company. They are online from 08:00 AM – 08:00 PM, Monday to Saturday and 10:00 AM – 04:00 PM on Sundays. Besides reaching them out by phone, you can also register your complaint via any of the following methods.
Via Live Chat
The live chat icon is also available on the ‘contact’ page. For initiating an online chat, click the ‘chat’ icon and soon you will be connected with one of the representatives of the support team. You can now lodge your complaint with the rep of the team.
Via Online Form
Still, if you want to register your complaint via online form than you submit an online form detailing your complaint. The online form option is also present on the contact page. For registering your complaint via online form, click ‘our online form’ tab and a form will open in a new window. Now, you have to fill the online form with personal information and detailed complaint. After filling, click ‘send a message’ to submit the form. After receiving your online form, they will instantly get back to you.
Besides these diverse correspondence options, you can still follow the retail company on its social media accounts for latest promo and deals, etc.
B & Q has provided multiple means of communication to its British consumers for connecting with the company.