| https://twitter.com/boohoo | |
| Complaint Email | customerservices@boohoo.com |
| Complaint Phone Number | 0161 236 5640 |
| Online Complaint Form | – |
| Head Office | 49-51 Dale St, Manchester M1 2HG |
Boohoo is an online fashion retailer that is based in the UK. The retailer customer base is youth (from 16 to 30 years age) and it sells quality and economical clothing items to energetic men and women. Besides apparel items, Boohoo also sells accessories, footwear, beauty goods and other merchandise.
The retailer was established in 2006 and initially it sold ‘own brand’ clothing but with time as it grew, it acquires other famous brands like Debenhams, Oasis, Karen Miller and the like and now it sells other brands’ clothing items as well. The retailer grew enormous growth after its establishment and now it has more than 800 million pounds revenue.
Besides its fashionable products, you can also get in touch with its supportive and professional customer support team if you are having any query or want to file a complaint. You can connect with the customer support team via any of the following means.
- Via Email
- Via Facebook
- Via Twitter
- Via WhatsApp
- Via Mobile App
How to Lodge a Complaint to Boohoo
You can complain via any of the above means but registering the complaint via email is the most convenient as it is an instant means of resolving your query. For lodging, a complaint via email, visit their customer services page of the website and you will find their email address.
Now just write your detailed complaint email and send it on the provided email address. Once they receive your complaint email, one of the members will connect back to you for resolving your query.
Via Facebook
Besides email, you can also connect with the team through Facebook. A link to their official Facebook account is available at the contact page of the website. Just click this link and you will be connected with them via FB messenger. On FB messenger, the support team will instantly reply to your complaint and will help resolve the same.
Via Twitter
You can also connect with the customer support team via Twitter. A link to their official Twitter account is available at the contact page of the website. Just click this link and you will be land on their official Twitter page. Now just tweet your query and one of the members will get back to you soon.
Via WhatsApp
You can also connect with the team through WhatsApp. A link to their WhatsApp number is provided on the customer services page of the website. Just click this link and you will be connected with them via WhatsApp. WhatsApp is the quickest means to resolve your query and the team is available 24/7 on WhatsApp.
Via Mobile App
In case, you don’t want to register your complaint via email or any of the social media platforms then alternatively you can do it via their app. Boohoo has an interactive app which you can download from both apple and Google play stores. After downloading the app, login to it and locate the ‘contact’ functionality. Click the ‘contact’ functionality and now you are ready for contacting the team.
Final Word
Boohoo is one of the fast growing fashion retailers in the UK. And like every fast growing businesses, Boohoo values its customers. Therefore it has provided multiple communication channels to their customers for connecting with the company. For more information please visit the following link
Good Day
My recent order UK162837451 that was sent to my granddaughter in Portugal cannot be returned from there as they say it will incure export costs…. My daughter is now returning to me in the UK and only then will I be able to return it to you. Not sure that it will now be done withing the 7 day period.. How is it that returns cannot be made free from Portugal??? They were saying that the law changed.
Please ensure that I will still get my credit back since this has now happened. I will return the goods as soon as it arrives from Portugal.
Many thanks
Good Day
I need to know that my order no: UK162837451 that was sent to my granddaughter in Portugal cannot be returned from there as they say it will incure export costs…. My daughter is now returning to me in the UK and only then will I be able to return it to you. Not sure that it will now be done withing the 7 day period.. How is it that returns cannot be made free from Portugal??? They were saying that the law changed.
Please ensure that I will still get my credit back since this has now happened. I will return the goods as soon as it arrives from Portugal.
Many thanks
1. I ordered a wide fit buckle block heel Chelsea boots, size 6 30/ 10/21.
2. What I received was a size 5, a smaller sized fitting boots. So I returned it.
3. I wanted to reorder the boots in the correct size, but the pricing was so much dearer. Therefore, I put in an order for a different pair of boots on the 1/11/2021.
4. The boots that I received came in a battered shoe box, it had no wrapping on it and the boots have evidence of being worn.
I have taken photographs, but I am unsure of how to upload them.
I actually want the first pair of boots I ordered, at the price that I originally paid for. There is too much messing with orders and payment system, and I am actually frustrated as both errors are the fault of boohoo.