B & M, also known as B & M Bargains and the larger B & M Home store is a British variety store chain that was established in 1978 and since then it has expanded quickly. Now it has around 673 stores across the UK. B & M is one of the largest variety store chains in the UK that offers diverse products under one roof. B & M offers a range of products like groceries, furniture, homeware, and much more. Though the store chain does not offer online shopping facility for groceries, furniture, and homeware products but you can still order online B & M flowers and B & M gardening tools and products and can get them delivered to your doorstep.
The variety stores also maintain two separate website for its flower and gardening products i.e., ‘bmflowers.co.uk’ and ‘bmgardenbuildings.co.uk’ besides its original website i.e., ‘bmstores.co.uk’.
Also, the variety stores have a helpful and supportive customer support team for the guidance of its customers. You can catch up with the stores’ support team seven days a week. And if you are facing any difficulty regarding any of its products or services or simply want to show your dissatisfaction by registering a complaint against the stores then you can readily do it through its website. You can connect with the stores’ customer services team via any of the following methods.
- Via Phone
- Via Email
- Via Post
- Via FAQs
- Via our complaints service – link at the bottom
How to Lodge a Complaint to B & M
You can complain via any of the above means but registering the complaint via phone is the most convenient as it is an instant means of resolving your query. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘customer service’ tab. Click this tab and you will be redirected to another webpage, where you will find their phone number i.e., 0330 838 9000. Pick up your phone and dial the provided number for initiating the complaint process.
The lines are open from 08:30 am to 05:00 pm from Monday to Friday while on weekends and other closed holidays, this communication facility is unavailable. Besides reaching them out by phone, you can also file your complaint via any of the following methods.
In case, you don’t want to register your complaint via phone or the lines are closed then alternatively, you can send them a complaint email. You will find their email address on the customer service page. Once they receive your email, one of the reps of the stores will get back to you as soon as possible.
Still, you can write them a complaint letter. Their postal address is also available on the customer service page. For your convenience, the postal address is following.
B&M Retail, the Vault, Dakota Drive,
Estuary Commerce Park, Speke, Liverpool L24 8RJ
Though FAQs is not meant for registering a complaint but you can clarify many of your general queries by using this facility. The website has a comprehensive FAQs section. By reading this FAQs section, almost all of your general queries will be resolved. A link to the FAQs section is present on both the customer service and homepages. Generally, it is recommended to read out this FAQs section before initiating any complaint process.
B & M has ensured multiple communication channels for their consumers’ satisfaction. Use any of them if you need to get in touch with the variety stores.