ASOS plc, popularly known as ASOS is a UK-based online retailer business. It was founded in 2000 and its fashion and cosmetic products are primarily aimed at the young population.
ASOS is the short form of ‘As seen on screen’ and like its acronym, ASOS provides quality clothing and other fashion products across the UK. Products of the fashion brand include men’s and women’s clothing, footwear, and other fashion accessories. It has partnered with over 850 premium fashion brands and sells and delivers its products all over the world besides the UK.
ASOS has reinvented fashion for younger mates and due to its varied, diverse, and fashionable product catalog, the brand has become one of the most favorite shopping destinations for young Brits. Besides its amazing products, the brand also maintains a cool website. Through its website, the brand has been resolving every issue of its consumers. If you are facing any difficulty or want to file a complaint against any of the brand’s stores or staff, then you have to simply visit its website. You can connect with the customer support team via any of the following methods.
- Via Online Chat
- Via Email
- Via its Mobile App
How to Lodge a Complaint to ASOS
If you want to register a complaint at ASOS then the best way to do it is via its online chat functionality. For lodging a complaint via online chat, you have to visit its website. Once you visit its website, you will see a ‘help’ tab at the bottom of its homepage. Click this help tab and you will be redirected to another webpage where you will find ‘contact us now’ functionality. Click this functionality and you will land on yet another webpage.
On this new webpage, you will see the ‘Chat Now’ option. Click the chat now button for registering your complaint with the ASOS customers’ services team. Another way of filing your complaint is to connect them via email.
The email option is available beneath the chat now option. Upon clicking ‘send us an email’ you will land on another webpage where you have to choose from a range of categories that will relate to your query. For instance, they will ask you about your query type i.e., is your query related to delivery, returns and refunds, order issues, payment, and promos, technical, or any product. Once you choose your relevant field then you can send them an email detailing your complaint.
Via Mobile App
ASOS has also an interactive mobile app. On this app, you can not only shop but can also register your complaint and can clarify your order issues as you can get instantly connected to a representative of the ASOS support team via the app.
To Wrap it Up
ASOS is an amazing online fashion retailer that is offering fashion products of more than 850 brands to British as well as international consumers. The vast business operations of the brand also make it susceptible to many queries. But the good news is that you can easily resolve your query or complaint via its website and mobile app. For more information please visit the following link https://www.asos.com/customer-care/get-in-touch/