ASDA Complaints

Complaint Email[email protected]
Complaint Phone Number0800 952 0101
Online Complaint Form
Head OfficeGreat Wilson St, Leeds LS11 5AD

ASDA is one of the largest departmental store lines in the United Kingdom. The services provided by the ASDA markets are of top-notch quality and the staff in these markets are quite friendly and helpful. Despite all that everyone holds a right to complain against anything that they find uncomforting to them. ASDA is very open to complaints and considers customer feedback very seriously for their upgrades. If you have an immediate issue you can just alert a staff member, they even rarely leave space for customers to complain against their services and products.

ASDA does not have a portal for complaints as such, but they do have a feedback portal, where you can share your shopping experience online on their website. They are very accepting of both positive and negative feedback. They don’t take very long to get back at you with their response. If they don’t provide you with a response in time, you might have to approach the consumer courts to seek counsel against their unjust behavior. We hope it does not come to that. The effective procedures to make an ASDA complaint are given here in the text below.

asda complaints

ASDA Complaints Procedure

There are several procedures to approach ASDA with a complaint if the feedback portal does not satisfy your wants. If there is a fault in the product the ASDA does not take any responsibility. The responsibility for products is directly held by the manufacturing companies. There are many ways to reach ASDA with your complaints.

Contacting the Head Office

The best way to get their attention is to write a complaint to the head office. You can do it by post, their postal address is ASDA House, South Bank, Great Wilson Street, Leeds, United Kingdom, or you can make a call to them at the head office and the phone number is available online.

Contacting ASDA Breakdown Complaints

You can also make ASDA breakdown complaints if you wish. This complaint also can be written and posted to their postal address Freepost RSJB-SBBB-TGCE, Folly Hall Mills, St Thomas Road, HD1, or you can call them directly. Lines remain open from 9 am to 6 pm on Friday, 9 am to 5 pm on Saturday and 10 am to 4 pm on Sunday. Calls might be recorded for future development purposes.


You can expect a response from the ASDA customer services within a week of making the complaint. If you make positive feedback, they might just reply to you with a thank you. If the response does not come in a few weeks we recommend you take it to the customer courts.


ASDA has fairly well-developed service, they do not usually leave rooms for complaints but if you have anything on your mind you can use our guide to reach them. If you have any other ways to make a complaint on your mind let others know in the comments.

Submit Your Complaint

7 thoughts on “ASDA Complaints”

  1. In recent weeks we have had a few things from Asda that are unsatisfactory. A mouldy pack of rice and a pack of two lightbulbs with only 1 bulb in it. We havn’t complained as a hole in a bag of rice or someone stealing a light bulb is probably not the shops fault. However over the weekend my partner bought some beef. Despite following the instructions to the letter and having cooked beef many many times before this beef was totally unacceptable. We could not cut into the meat even with the sharpest knife. The whole meal was ruined and we had to throw the lot away.

  2. The online number for complaints gets nowhere. The process is outdated on their website, from 2019. The worst customer service.

    • You are so right with your comments the only good thing about Asda, for me, is the delivery people are very helpful and pleasant. Having said that Asda doesn’t seem to keep its staff for very long!

  3. Waited 4months for driving glasses,spoken to by Kate(manager)in a disgusting manner told I don’t know how to were a pair of glasses,called a northern idiot,and struggling to drive without,your Manager has purposely made me wait wasted asdas money,time resources,

  4. Ment to have a delivery last night between 6-8 pm did not turn up ,no text or email to say why .
    Rang up customer services said sorry ,,but can rebook you for tonight 7-9 which is a joke ,
    I am disabled and got two young kids waiting for nappies etc.
    Surely if you want to keep customers happy you get out delivery as soon as can .
    For such a big company this is a disgrace.

  5. The background music and advertising whilst in the York store seems to have increased by quite a few decibels and is not a pleasant experience. Turn it down please


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