Arriva Bus Complaints

Complaint Phone Number0344 800 44 11
Online Complaint Form
Head Office487 Dunstable Road, FREEPOST ANG7624
Luton, Bedfordshire, LU4 8DS

Since the advent of engines and automobiles, the transportation sector grew exponentially. With time, not only automobiles underwent innovation but also whole of the transportation sector was revolutionized. Now, one can book any sort of transportation mean that is sea, air, or ground from the comfort of his home – thanks to the advent of transportation companies.

Arriva UK Bus is one such transport company that operates buses in the United Kingdom. It is headquartered in Sunderland, England. The company was established in 1980 and since then it grew enormously. Now it operates nearly 5900 buses in London, the North East, North West and South East of England, Yorkshire, The Midlands and Wales. Arriva UK Bus is subsidiary of Arriva that operates buses and coaches across Europe.

Arriva Bus Complaints

In addition to its swift transportation services, you can also get in touch with the supportive and professional customer support team of the company through its website and mobile app. If you have any query or want to file a complaint against any issue then you can readily do it. You can connect with the customer support team via any of the following means.

  • Via Phone
  • Via Contact Form
  • Via Post
  • Via Mobile App
  • Via our complaints services

How to Lodge a Complaint to Arriva UK Bus

You can complain via any of the above means but filing the complaint via phone is easy as it is an instant means of lodging your complaint. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘contact us’ tab. Click this tab and you will be redirected to another webpage, where you will find their phone number i.e., 0344 800 44 11.

Now, pick up your phone and dial the given number for registering your complaint with the customer support team of the company. The lines are open from Monday to Friday (08:00 am to 05:00 pm) while on weekends and other closed holidays; this communication channel is not available. Besides reaching them out by phone, you can also register your complaint via any of the following methods.

Via Contact Form

If you want to connect them via contact form then you can also send them a contact form detailing your complaint. The contact form present is present on the contact page of their website. Complete the form and then submit it. Soon one of the reps of customer support team will get back to you.

Via Post

Still, you can write them a complaint letter. Their postal address is available on the contact page. For your convenience, their postal address is following.

Arriva Customer Services
487 Dunstable Road, FREEPOST ANG7624
Luton, Bedfordshire, LU4 8DS

Via Mobile App

In case, you don’t want to register your complaint on the website then alternatively you can do it via their app. Arriva UK Bus has an interactive app which you can download from both apple and Google play stores. After downloading the app, login to it and locate the ‘contact’ functionality. Click the ‘contact’ functionality for registering your complaint.

Besides, this diverse communication option, Arriva UK Bus has official accounts on almost every major social media site. You can follow these for keeping yourself about the latest routes and promo offers.

Wrapping it Up

So far, Arriva UK Bus is a successful business entity in the UK as it strives to move its consumers swiftly and conveniently. Like every successful business, Arriva UK Bus values its consumers and is therefore eager to listen out them via the multiple communication channels provided on its website and mobile app.

Submit Your Complaint

4 thoughts on “Arriva Bus Complaints”

  1. hi i was on a no 7 bus from southend york road to woodgrang drive and thelittle fat fuckerdriver tock all the way to southcuhch road wich is a mile from were wee wanted to go he never told any body what hs was doing there was a lot of people on the bus and who wanted woodgrange drive the driver said as i got the bus tell the police that when i walked home down southchruch av there was no road block along woodgrange drive whatso ever i will tell you now i know this driver and i will punch lights out

  2. Your Arriva bus company should apologise to the people of Great Wakering Essex for the shocking no.8 bus service.
    We have heard all the reasons why this service is cut more than 50% of the time from 11am to 3pm.
    This service should never be cut as there are only 2 buses an hour when running, yet the number 1 , 9 , and 7 buses run every 15 mins from Rayleigh through to Southend and onto Shoebury.
    The no.7 bus always runs and follows almost the same route as the no.8 from Southend, the obvious answer is the no.7 bus from Southend should become a Great Wakering bus.

  3. I was on the Arriva 229 this morning on the one that leaves at 7:20 at Huddersfield Bus Station going to work on Deighton Road – I rung the bell just by the bridge by Audi Car Garage – when he got on the straight away by Costcutters, he sped up & went right past my stop – there was also a lady who had her hand out at my stop & just drove right past her – had asked him to stop & he still didn’t – I then had to raise my voice & he then, only stopped at the next stop which was past my job – I said to him, I rang the bell twice & he went right past – he said he didn’t hear it so I said I rang twice & you also just ignored a lady who tried to flag him down – he was just very abrupt & was like well I didn’t hear it, I’ve stopped now so oh well – never apologized knowing full well he was wrong – also never had this happen my whole time getting the Arriva to work because I catch either of them – the 202 the 203 or the 229


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