Since the advent of engines and automobiles, the transportation sector grew exponentially. With time, not only automobiles underwent innovation but also whole of the transportation sector was revolutionized. Now, one can book any sort of transportation mean that is sea, air, or ground from the comfort of his home – thanks to the advent of transportation companies.
Arriva UK Bus is one such transport company that operates buses in the United Kingdom. It is headquartered in Sunderland, England. The company was established in 1980 and since then it grew enormously. Now it operates nearly 5900 buses in London, the North East, North West and South East of England, Yorkshire, The Midlands and Wales. Arriva UK Bus is subsidiary of Arriva that operates buses and coaches across Europe.
In addition to its swift transportation services, you can also get in touch with the supportive and professional customer support team of the company through its website and mobile app. If you have any query or want to file a complaint against any issue then you can readily do it. You can connect with the customer support team via any of the following means.
- Via Phone
- Via Contact Form
- Via Post
- Via Mobile App
- Via our complaints services
How to Lodge a Complaint to Arriva UK Bus
You can complain via any of the above means but filing the complaint via phone is easy as it is an instant means of lodging your complaint. For lodging, a complaint via phone, visit their website, and at the bottom of the homepage, you will find the ‘contact us’ tab. Click this tab and you will be redirected to another webpage, where you will find their phone number i.e., 0344 800 44 11.
Now, pick up your phone and dial the given number for registering your complaint with the customer support team of the company. The lines are open from Monday to Friday (08:00 am to 05:00 pm) while on weekends and other closed holidays; this communication channel is not available. Besides reaching them out by phone, you can also register your complaint via any of the following methods.
Via Contact Form
If you want to connect them via contact form then you can also send them a contact form detailing your complaint. The contact form present is present on the contact page of their website. Complete the form and then submit it. Soon one of the reps of customer support team will get back to you.
Still, you can write them a complaint letter. Their postal address is available on the contact page. For your convenience, their postal address is following.
Arriva Customer Services
487 Dunstable Road, FREEPOST ANG7624
Luton, Bedfordshire, LU4 8DS
Via Mobile App
In case, you don’t want to register your complaint on the website then alternatively you can do it via their app. Arriva UK Bus has an interactive app which you can download from both apple and Google play stores. After downloading the app, login to it and locate the ‘contact’ functionality. Click the ‘contact’ functionality for registering your complaint.
Besides, this diverse communication option, Arriva UK Bus has official accounts on almost every major social media site. You can follow these for keeping yourself about the latest routes and promo offers.
Wrapping it Up
So far, Arriva UK Bus is a successful business entity in the UK as it strives to move its consumers swiftly and conveniently. Like every successful business, Arriva UK Bus values its consumers and is therefore eager to listen out them via the multiple communication channels provided on its website and mobile app.