Alton Towers Complaints

Complaint Email
Complaint Phone Number0371 222 3330
Online Complaint Form
Head OfficeAlton Towers Resort Operations Link House 25 West Street Poole Dorset BH15 1LD

Alton Towers Resort historically remained a haven of fun and adventure for almost 200 years – Alton gardens date back to 1810 and Alton Towers opened to leisure visitors as far back as 1843! In 1980, modern Alton Towers were opened for visitors and the castle-like structure in the heart of the theme park is a real structure, and once it was the stately home of a wealthy family. The construction of the new Alton Towers was inspired by Disneyland and it has Britain’s first double-loop rollercoaster – plus the Pirate Ship, Cine 2000, and the Wildlife Museum.

Alton Towers is the largest theme park in the UK, spanning 910 acres of land in central Staffordshire. Those 370 hectares (or 3.7 km²) are split across 10 themed areas of other-worldly adventure! This amazing theme park is home to over 40 rides and attractions, for guests of all ages. The 10 main roller coasters are the stars of the show and with 20 attractions aimed at young children and families, Alton Towers is the only place in the UK where you can meet some of CBeebies best-loved characters.

Alton Towers Complaints

In addition, Alton Towers has a friendly and supportive customer care team. You can get in touch with the supportive and professional customer support team of Alton Towers through its website. If you have any query or want to file a complaint then you can readily do it. You can connect with the customer support team via any of the following means.

  • Via Online Chat
  • Via Online Form
  • Via our complaints services

How to Lodge a Complaint to Alton Towers

You can complain via any of the above means but filing the complaint via online chat is easy as it is an instant means of lodging your complaint. For lodging, a complaint via online chat, visit their website, and at the top and bottom of the homepage, you will find the ‘contact us’ tab. Click this tab and you will be redirected to another webpage, where you can find the chat option.

Now, click the ‘message us’ tab on the contact page and a virtual bot window will open up. The virtual bot can help you with general inquiries and if your query is not resolved by the virtual bot then the bot will connect you with a member of the support team. Besides reaching out by online chat, you can also register your complaint via an online form.

Via Online Form

In case, you don’t want to register your complaint via online chat then you can contact them via online form. You will find an online form on the contact us page. Just fill in this form with relevant details like your name, email, phone number, and complaint message. Once you have entered your name, email, and your inquiry, submit the form. After submitting the form, one of the representatives of the customer team will contact back as soon as possible.

In addition to these communication means, you can clarify many of your general queries by using the FAQs section of the website. The website has a comprehensive FAQs section. By reading this FAQs section, almost all of your general queries will be resolved. Generally, it is recommended to read out this FAQs section before initiating any complaint process.

Wrapping it Up

Alton Towers has provided multiple means of communication to its British customers for connecting with the entertainment company.

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