ABTA is the short form of ‘Association of the British Travel Agents’. One can judge from its name that it is an association of the UK-based travel agents. The association offers advice and guidance to the travelling public, as well as leading the travel industry in supporting high service standards, improving health and safety, and promoting responsible tourism at home and abroad.
The association was established in 1950 and now it has about 1200 travel and tour companies, about 5000 travel agents branches, and around 900 tour operators. The association has also an impressive online presence as it maintains an interactive official website for facilitation of the Brits. If you are facing any difficulty regarding any of its holiday services or ABTA Member or simply want to show your dissatisfaction by registering a complaint against the association then you can readily do it through its website.
How to Lodge a Complaint to ABTA
You can complain against any of the ABTA members or any other related issue by visiting its website. For lodging the complaint visit their website, and at the top of the homepage, you will find the ‘help and complaints’ tab. Click this tab and a vertical draw down list will appear.
In the draw down list, you will find the following two options.
- Register a dispute
- Ferry complaints
Register a dispute
For registering a dispute, you have to click the ‘register a dispute’ tab and you will be redirected to another webpage. On this new page, you can register your dispute or can make a complaint. In case you are facing any issue regarding any airline that you booked directly then you have to contact with Civil Aviation Authority (CAA). Also, you can’t register a complaint against any company or tour operator that is not a member of the ABTA, then you can also not register your complaint against any such entity on this platform.
You can only register complaint against ABTA members here. You will find the ‘register a dispute’ functionality on this page. Click this functionality and follow the instructions for filing your complaint.
Though you can’t lodge ferry complaints on the ABTA website but you can access Citizens Advice Bureau or your local Trading Standards department’s office via ABTA website. Neither of the ferry companies are part of the ABTA and therefore ABTA is not legally bound for registering and subsequent pursuing of any ferry complaints.
Besides all these means, you can also connect with the association via its email address that is provided at the customer support page of the website. The provided email address is ‘[email protected]’. The email is meant for providing detailed information to all visitors of any issue relating to ABTA, its members, and travel and tour industry. Besides, you can also read its comprehensive FAQs section for gaining an insight into the working mechanism of the ABTA and its complaint process.
To Wrap it Up
ABTA has been working since the last seven decades for improving the travel and tour industry and since then it has achieved remarkable milestones. For more information please visit the link